Ten Questions Long-Term Care Facility Owners & Administrators Need to Consider When Interviewing Prospective Rehabilitation Providers
With so much at stake, we recommend considering the following questions when interviewing rehab companies for your facility:
- Do they educate their therapists to Medicare compliance on a consistent basis?
- Are they large enough to efficiently handle your caseload, but small enough to eliminate costly and time-consuming bureaucracy?
- Are their employees professional, positive and satisfied and do they have low turnover and high productivity (even in rural markets)?
- Do they use state-of-the-art software for accurate and streamlined documentation, billing, outcome measurements and management reports?
- Do they have a real appreciation of their tremendous responsibility and a true dedication to restoring every patient’s dignity and quality of life?
- Do they have low denial rates – less than one percent over the life of the company?
- Do they carry the costs of any Medicare denial until the case is resolved – even if they are not required to do so?
- Do they demonstrate a strong commitment to providing innovative rehab programs utilizing physical agent modalities and VitalStim®?
- Are they owned and operated by individuals with long-term care administration experience, who understand the challenges and opportunities of your business?
- Will they provide the high level of attention, management and service you expect and deserve from your rehab company - your largest vendor?
At Evergreen Rehab, we take pride in being able to give the right answers to all of these questions and to back it up with our skill, service and performance every day.
